Overview

Job Location:
US-Remote

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledgebase and contact center technologies and processes.  Service teams functional areas of support:  Benefit Administration, Help Desk and/or Workforce Administration.

Essential Functions/Duties/Responsibilities

  • Provides professional and timely service to internal and external customers
  • Processes benefit-related changes such as life-status changes, address changes, etc.
  • Resolves benefit administration service issues with internal staff and outside Vendors
  • Counsels employees regarding benefit programs including plan features, procedures, eligibility, and premium information
  • Performs monthly reconciliation of Carrier invoices to report to customers

Competencies

  • Effective communication skills via telephone, email and in-person
  • Must be willing to adapt and display positive attitude
  • Ability to work independently and as part of a team
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
  • Maintain punctuality and adherence to set schedule with extra hours as needed
  • Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
  • Analytical skills; strong research and follow up skills
  • Ability to multi-task
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
  • Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

  • BA/BS or equivalent experience preferred
  • 2-5 years of related benefits experience and/or training
  • Customer Service experience a must
  • Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA and COBRA
  • Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
  • Professional communication skills
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)

Preferred Skills

  • Bachelor’s degree preferred 
  • Bi-lingual in Spanish or French

           

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.