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OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The Tax Data Management Supervisor is responsible for the teams who support proactive data cases, tax rate and profile data maintenance and daily tax case management for OSV customers.  These team activities include capturing electronic/published data from Federal, State, Local, and Territorial taxing agencies and facilitating the data input with a high level of accuracy.  The Supervisor will also support ongoing maintenance of post deploy RPA processes.

Essential Functions/Duties/Responsibilities

  • Lead daily activities of assigned team and function to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals. Oversee the use of standard process workflows by team.
  • Develop an enhanced understanding of Tax Operations processes & functions and supports with the implementation of strategic goals.
  • Provides subject matter and technical support on department processes, systems, and requirements to team members to support OSV customers.
  • Provide outstanding tax service support by researching and providing supporting detail to OSV customers
  • Skills to meet strict deadlines for monthly, quarterly reports, ad hoc reports, and data inquires to support business needs
  • Provide directions, instructions and/or training to team
  • Assist team as needed with daily task and assist with special team projects
  • Provide professional and timely responses to internal and external customers
  • Meet quality and production metrics outlined for position
  • Contribute to a positive, collaborative work environment
  • Establish and maintain relationship with customers and internal teams to ensure delivery of high quality services and products to internal and external customers
  • Work closely with the tax services department and other internal teams to deliver excellent customer service related to the entire payroll tax process
  • Perform analysis of tax/payroll data on the employer and employee level


  • Strong communication and written skills 
  • Ability to establish and maintain effective working relationships
  • High energy
  • Proficient in Microsoft Office Suite
  • Excel proficiency a must
  • Data Analytics
  • Attention to Detail
  • Strong time management skills
  • Ability to manage multiple projects with various deadlines in a fast paced work environment
  • Working knowledge of tax rules and requirements

Supervisory Responsibility

Yes, this position does have direct reports

Qualifications and Experience

  • Tax and/or payroll experience 
  • Payroll outsourcing experience preferred
  • Associates degree or higher (or experience equivalent) 


You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.