Overview

Job Location:
San Jose, Costa Rica

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We advance science so we all have more time with the people we love

About Us: 

We are the People Insights & Technology Chapter, which is part of our global People & Culture (P&C) organization.  We are an agile organization, and our resources, capabilities, and knowledge are distributed across a worldwide integrated network of P&C experts.  Customer-centricity is a central principle for P&C, and we pride ourselves on giving our people the opportunity to leverage our strong business knowledge while building strong and trusting relationships. We aim to create a seamless end-to-end employee experience. As part of the Technology Area of Practice (AoP), you will contribute to living our Vision:  Creating a seamless digital and human P&C experience to unlock the greatness in our people and generate strategic business impact.

The Opportunity:
 

As a Technology Analyst, the role involves collaborating with internal departments like People & Culture and Group IT, as well as external P&C system vendors, to address the HR technology requirements of the organization effectively. The position entails supporting and maintaining P&C technology solutions (Workday Absence & Time) and interfaced systems, serving as a technical and functional liaison for P&C users and associated business units, and contributing to developing new functionality requests and enhancements in collaboration with other technology teams.

Application Support and Optimization

  • Provides support for Workday Absence and Time modules, focusing on helping users with day-to-day tasks.

  • Assists with basic tasks like investigating functionality, gathering user requirements, and testing new features.

  • Helps with minor enhancements and configuration changes as needed.

System Administration and Compliance

  • Assists with system administration tasks such as user account management and basic system monitoring.

  • Helps ensure compliance with relevant regulations by following established guidelines and documenting procedures.

Troubleshooting and Incident Resolution:

  • Provides troubleshooting support for system-related issues.

  • Assists with identifying and resolving technical problems to keep operations running smoothly.

Who You Are:

  • We seek an individual with 2+ years of Workday experience (preferred in Absence and Time)

  • Bachelor’s degree in Business, Information Technology, Human Resources, or a related field

  • Strong communication skills in English and Spanish (written and spoken) are essential. Additional languages like Portuguese are a plus, based on region/customer requirements.

  • Analytical & Critical Thinking: Expert at data analysis and solving complex problems effectively.

  • Collaboration & Communication: Foster teamwork and facilitate clear, effective dialogue across teams.

  • Innovation & Technical Aptitude: Encourage creative ideas, adapt quickly to new technologies, and troubleshoot efficiently.

  • Quality Assurance & Detailed Focus: Ensure high standards with meticulous attention to detail.

  • SCRUM Methodology & Stakeholder Management: Proficient in agile practices and managing stakeholder relationships and expectations.

​ Relocation Support is not available for this position

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.