Job Locations:
USA, IL, Chicago
USA, GA, Atlanta

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday Success Plans is a subscription-based offering that includes education, tools, and Workday expertise to help customers reach their business goals faster by focusing on continuous adoption and driving business value from their Workday applications. The Product Management team focuses on creating programs and content that inspire our customers to use Workday more effectively. This is an exciting time to be a part of a rapidly growing part of Workday’s business!

About the Role

We are looking for a Workday Success Plans Technical Writer passionate about Financial Reporting who will support and execute on the vision and strategy for content and services that inspire our customers, build customer engagement and collaboration, influence renewability, and prepare our customers for ongoing success with Workday. You will work in collaboration to define and adhere to an inspiring WSP product content roadmap within the Workday suite of products, focused on our customers’ desired business outcomes. Success will be measured by growing product and feature adoption, reducing product attrition, and positively impacting Workday’s customer satisfaction rating.

Other Responsibilities:

  • In partnership with the other Product Managers, build and coordinate content development for your product area, in alignment with our overall Workday Success Plans strategy. 

  • Create compelling stories and viral technical content that gets customers excited about our products

  • Present on topics related to roadmap, product line metrics, and innovation

  • Analyze and react to WSP metrics like customer consumption and SKU ownership to determine a data-driven content roadmap

  • Partner with Workday Consulting, Product Management, and Content Design teams to develop various content types that spotlight features within Workday’s Reporting products i.e (webinars, panel discussions, and self-guided content)

  • Deliver outstanding content that instills product adoption and customer retention, and serve as a brand ambassador for Workday Success Plans

About You

Our ideal candidate is someone with experience putting themselves in the audience’s shoes to build webinars and documentation focused on supporting adoption and ongoing usage of Workday's FIN Reporting including tools. This role will work with Workday Consultants to understand how these tools support our customers’ business goals and the needs of our customers’ end-users for varied insights into their data. You should have a deep appreciation for customers and a passion to deliver high quality solutions and content that they will find invaluable. 

Basic Qualifications (P3)

  • 3-5 years of experience as a Technical Writer, preferably in the SaaS industry

  • 3+ years of experience turning complex technical information into clear and engaging content such as webinars, and written documentation, preferably with a focus on financial business data

Basic Qualifications (P2)

  • 1-3 years of experience as a Technical Writer, preferably in the SaaS industry

  • 1+ years of experience turning complex technical information into clear and engaging content such as webinars, and written documentation, preferably with a focus on financial business data

Other Qualifications

  • BS / BA degree in relevant field or equivalent work experience

  • Proven ability to communicate technical information and concepts in an engaging manner to a technical audience

  • Strong writer, with excellent storytelling, communication, and project management skills

  • A relentless drive to make things happen, bringing creative recommendations and solutions to problems

  • Has a continuous learning approach and takes personal ownership for ongoing learning and growth

  • Builds positive relationships and leverage connections to get the job done

  • Willing to travel up to 25% if business needs require

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.IL.Chicago


Primary Location Base Pay Range: $95,000 USD – $142,400 USD


Additional US Location(s) Base Pay Range: $85,900 USD – $163,800 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!