Job Locations:
Remote – India
Pune – India
Bangalore, India
Chennai – India

Collaborative Solutions, a Cognizant Company, is a leading global finance and HR transformation consultancy that leverages world-class cloud solutions to help deliver successful client outcomes for Fortune Global 500 companies, large- and medium-sized organisations across industries.


  • Manages all aspect of customer support including workforce management, service level management, and customer relationship management.

  • Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system.

  • Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team.

  • Oversees team forecasting and utilization.

  • Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support.

  • Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics.

  • Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers.

  • Work effectively with team members to support customer satisfaction and success.

Skills & Requirements:

  • 7-12 years’ experience with Workday.

  • Must have active Workday Certification – any of the following modules: HCM, INT o Financials.

  • Strong Workday implementation experience.

  • SME of at least 1 Workday Module.

  • With Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.).

  • Ability to manage multiple projects and initiatives simultaneously.

  • Ability to identify and analyze areas of risk and develops plans to minimize.

  • Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations.

  • Ability to work in diverse, fast paced environment and effectively collaborate across teams.

  • Bachelor’s degree in mathematics, Computer Science/Information Technology, Management Information Systems, or Engineering-related field is required.



Why Choose Collaborative?

  • Open, transparent lines of communication with leadership through Town Halls, internal newsletters, and monthly small group conversations with a member of the executive team 
  • Established Employee Resources Groups (ERG’s) that provide a safe space for employees to build relationships, connect, and develop initiatives to enhance diversity and inclusion
  • Generous paid time off, including balance days, flexible work arrangements, and options to work remotely or from an office (depending on your location) to cultivate personal and professional balance 
  • Committed to giving back to improve our communities and environmental impact 
  • Opportunities for learning and development through established corporate programs, on and off-site trainings, and on-demand online learning courses 
  • A people development focused environment where you have autonomy to drive your career path 

Collaborative’s Travel Approach

  • Throughout the pandemic, Collaborative continued to achieve the highest level of customer satisfaction in the ecosystem as we worked with our clients to successfully deliver projects remotely
  • Because the future is still unknown, some clients will continue to be deployed remotely, while others may desire more face-to face-contact
  • We will monitor and adapt as needed, but we do not anticipate travel of more than 25%
  • As Balance is a core value at Collaborative, we strive to ensure that Collabies find the right balance in their personal and professional lives, and that includes travel

Who you are:

  • You have a Growth Mindset: A belief that abilities can be developed along with a desire to be curious, learn & grow
  • You take Initiative: Solve problems by thinking & taking action on solutions rather than waiting for direction
  • You take Accountability: Follow through on commitments, take ownership & ensure timeliness
  • You Give Back: Leverage your knowledge & expertise to make improvements around you
  • You are Resilient: Work through challenges with optimism, agility & adaptability
  • You demonstrate Awareness: An ability to understand how your attitudes & actions impact others and adapt your approach accordingly